Facebook Suggestions (MCL)

Multnomah County Library is an overall-savvy user of Facebook. The staff posts often and keeps the discussion open and engaging. It is the kind of optimal interaction that Educause Learning Initiative describes in 7 Things you should know about Facebook II: when a group with a shared interest “can come together, define standards for interaction, and collaboratively cre- ate an environment that suits the needs of the members.”

One thing to remember is to interact even with unsatisfied users. I noticed a comment by a user that asked, “Why are there so many lazy people working at the Library :(“ The user was never engaged. It is easy to think that because this person is not physically present, one can ignore or postpone answering but a valuable learning opportunity, for both parties, was lost.


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